Refund Policy
Last updated: November 6, 2026
Policy version: paneless-refunds-2026-11-06
Who we are
Paneless is operated by Niclas Anderström, a sole trader based in Sweden.
For questions about purchases or refunds, contact support@getpaneless.com.
Our 14-Day Money-Back Guarantee
We want you to be satisfied with Paneless.
If you purchase a Full Test and are not satisfied with the results, you may request a full refund within 14 days of purchase.
This guarantee applies to our one-time Full Test purchase, including reports that do not meet your expectations.
You do not need to provide a detailed explanation, although your feedback helps us improve.
How to Request a Refund
Email support@getpaneless.com within 14 days of purchase.
Please include your order number or Paddle transaction reference so we can identify your purchase.
Approved refunds are processed through Paddle, our Merchant of Record, to your original payment method. The time required for the funds to appear depends on Paddle and your payment provider.
Technical Failures and Incomplete Reports
If a technical problem prevents Paneless from delivering your purchased Full Test, you may request a full refund.
If only part of a report is successfully generated, you may choose to accept the available results or request a full refund.
Accepting a partial report does not remove any mandatory consumer rights.
EU Consumer Withdrawal Rights
If you are an EU consumer, you may have a statutory right to withdraw from an online purchase within 14 days.
The application of withdrawal rights to digital content and digital services depends on the nature of the product and applicable law.
Paneless does not treat the purchase or delivery of a report as an automatic waiver of statutory withdrawal rights.
Our voluntary money-back guarantee is offered in addition to, and does not limit, your statutory rights.
Payment Processing
Payments and refunds are handled by Paddle as Merchant of Record.
You may also contact Paddle Buyer Support at https://paddle.net/.
Your Legal Rights
Nothing in this policy excludes or limits mandatory consumer protection rights under applicable law.
Contact
For any refund-related questions, contact: