Terms of Service

Last updated: November 6, 2026

Policy version: paneless-terms-2026-11-06 · Acceptable Use Policy: paneless-aup-2026-11-06

Who we are

Paneless is a trading name of Niclas Anderström, a sole trader based in Sweden. Contact: support@getpaneless.com.

1. The service

Paneless is an AI-powered website testing service. You submit a public website URL and AI personas simulate user journeys, producing usability assessments, findings and improvement recommendations. These personas are simulated users, not human research participants, and their assessments are generated by AI.

2. Eligibility and accounts

You must be at least 18 years old and able to enter a binding agreement. You are responsible for keeping your account access secure, for providing an email address you control and for activity under your account.

3. Acceptable use

Submit only publicly accessible websites that you own or are authorised to test. Respect third-party rights and website rules.

4. Prohibited activities

• Submitting credentials, confidential data, sensitive personal data or pages behind a login.
• Using Paneless to bypass access controls, attack, scrape at scale or overload a service.
• Causing purchases, form submissions or other irreversible actions on tested sites.
• Reverse engineering, reselling access to or abusing the service, or breaking applicable law. This does not prevent permitted business use or sharing of your reports below.

We may suspend or refuse tests that appear to breach these rules.

5. Pricing and payment

A Full Test costs $29 USD as a one-time payment and includes three simulated AI personas, screenshots, recommendations tied to observed evidence, a report and a downloadable PDF. No subscription is required. When available for purchase, a Starter subscription (US$39 per month) includes three Full Tests per paid monthly billing period, with no rollover and no free trial. Cancellation takes effect at the end of the paid billing period. Payments are processed by Paddle, which acts as Merchant of Record and handles payment, invoicing and applicable sales taxes under its own buyer terms. The final total including any tax is shown at checkout. A test is granted only after payment is verified.

Reports are delivered after test execution and report generation complete. Signed-in customers can access their reports in My Tests; guest purchases use a private report link with an expiry shown in the delivery email. Saving a guest report to your workspace revokes that guest link. Report retention and link expiry are separate. Delivery timing depends on capacity and the tested website. See the Refund Policy for technical failures and incomplete reports.

6. AI limitations

AI-generated findings cover only the recorded journeys and may be incomplete or inaccurate. A report is not an accessibility, security, legal or conversion certification, and we do not guarantee any business outcome. Review the cited evidence before acting on it.

7. Intellectual property and reports

Paneless and its software remain our property. Subject to these terms and payment, you may use the reports generated for you for your own business purposes, including sharing them with your team or clients. You remain responsible for the websites you submit.

8. Availability and liability

We aim to keep the service available but do not guarantee uninterrupted operation. To the extent permitted by law, our total liability for any claim is limited to the amount you paid for the affected purchase, and we are not liable for indirect or consequential losses. Nothing in these terms limits liability or consumer rights that cannot be limited by law.

9. Termination and account deletion

You may stop using Paneless at any time and request account deletion via support@getpaneless.com. We may suspend or terminate accounts that breach these terms. Some records, such as payment and accounting records, may be retained where required; see the Privacy Policy.

10. Refunds and consumer rights

If you are not satisfied with your Full Test, you may request a full refund within 14 days of purchase under our money-back guarantee. See the Refund Policy for how to request a refund and for technical failures, incomplete reports and consumer withdrawal rights. Purchase or delivery of a report does not automatically waive statutory withdrawal rights. Nothing in these terms limits your mandatory consumer rights.

11. Governing law

These terms are governed by Swedish law. If you are a consumer, this does not deprive you of the protection of mandatory laws of your country of residence.

12. Contact

Questions about these terms: support@getpaneless.com.